I. Vehicle Quality Warranty

The quality warranty period for the whole vehicle of Sinotruk Haoman Automobile is two years from the date of purchase (based on the invoice date). Beyond this period, it is considered to be out of warranty (for details, please refer to the Quality Warranty Manual); the warranty period for the power battery (including fuel cells) is not less than 5 years or 200,000 kilometers (whichever comes first); the quality warranty period for other vehicle parts is based on the 'Quality Warranty Manual' or the warranty policy issued for the current year.

The after-sales service work for the power system, power battery (including fuel cells), and other accessories of the chassis is jointly conducted by the supporting manufacturers and SINOTRUK. Our company will actively coordinate with users to establish contact with the power system and power battery (including fuel cells) related accessory manufacturers to provide users with good service.

II. Quality Assurance Commitment

Sinotruk Fujian Haixi Truck Ltd (hereinafter referred to as Fujian Haixi Company) establishes its quality management system in accordance with IATF16949:2016 'Quality Management System - Special Requirements for the Application of ISO9001:2015 for Automotive Production Parts and Related Service Parts Organizations' and the 'Compulsory Product Certification Implementation Rules (Automobile)', combined with the actual situation of the company. The company's quality management system is documented, implemented, maintained, and continuously improved to ensure the realization of the company's quality policy, objectives, and commitments to customers.

The company's quality policy is: Scientific Management, Pursuit of Excellence, Continuous Improvement, and Customer Satisfaction.

Quality Policy Interpretation:

'Scientific Management' is the premise for the company's continuous and stable development and the foundation for the planning of the quality management system. It is based on a win-win business management concept to seek development with suppliers, using a process approach throughout the entire product realization process. It shapes a high-quality workforce with a people-oriented management concept, and enhances the company's management level in all aspects with advanced, scientific, and pragmatic management methods. It seeks truth and pragmatism for scientific development, continuously forging the company's core competitiveness, and pursuing a sustainable development path.

'Pursuit of Excellence' is the guarantee for the company to win market reputation and the ultimate goal of the company's quality management system. The company's pursuit of excellence is based on technological leadership, innovative technology, quality improvement, and the creation of high-quality products. It aims to occupy the technical and quality commanding heights of the industry, lead the development direction of the domestic medium and light-duty truck industry, and form a market brand advantage position.

'Continuous Improvement' is the means for the company's sustainable development and one of the themes of the company's quality management system. The company closely focuses on customer requirements, carries out comprehensive monitoring and measurement of management processes, product realization processes, and service processes, continuously improves the effectiveness of the quality management system, and continuously improves equipment resources and production and service environments and conditions to provide customers with high-quality products and services.

'Customer Satisfaction' is the ultimate goal of all management activities of the company and the core content of the company's quality management system. The company collects and analyzes customer opinions to understand customer needs and expectations. It takes customer needs as the starting point for product development and service design, forming a consensus within the enterprise to 'focus on customers,' meeting and striving to exceed customer expectations and requirements.

III. 'Family-like' Service Commitment

1. Service Response Time

Whether within or outside the warranty period, Fujian Haixi Company will immediately respond to customer vehicle repair information and promises to provide 24-hour all-weather repair services to customers.

2. Outbound Time Regulations

a) For outbound mileage of 2≤ and <50 kilometers, arrive within 2 hours (including preparation time);

b) For outbound mileage of 50≤ and <100 kilometers, arrive within 3 hours (including preparation time);

c) For outbound mileage of 100≤ and <150 kilometers, arrive within 4 hours (including preparation time).

For outbound mileage ≥150 kilometers, for every 50 kilometers exceeding, the outbound time standard is postponed by 1 hour, and less than 50 kilometers is calculated according to the 50-kilometer standard.

3. Service and Spare Parts System Construction

Fujian Haixi Company has a sound and complete after-sales service organization and service network, ensuring that customers have no worries after purchasing a car.

3.1 Service Network Construction

Fujian Haixi Company has built 709 service networks covering all provinces, cities, and regions in the country. Among them, 80 professional service stations with the ability to repair new energy (including hydrogen energy) vehicles are planned and constructed, equipped with special parts, consumable parts, repair special tools, and spare power batteries (including fuel cells), etc.; it can provide customers with all-weather, all-round, high-quality, and high-timely after-sales service.

3.2 Spare Parts Network Construction

There are currently 39 socialized spare parts central warehouses, which are specially reserved for special parts and common parts of traditional and new energy (including hydrogen energy) vehicles. The spare parts system is sound and has an emergency spare parts dispatch channel, which can provide after-sales spare parts support for traditional and new energy (including hydrogen energy) vehicles.

3.3 Service Hotline and Consultation

Fujian Haixi Company's headquarters has established a 24-hour repair, consultation, and complaint service hotline: 4001-888-666, providing users with 24-hour family-like service, providing users with all-weather outbound rescue services, and Fujian Haixi Company's offices and on-site service managers are on call 24 hours a day, ready to accept customer technical consultations, service requests, and service complaints at any time.

4. Service Commitment

4.1 One-click repair, rapid response: Customers can submit repair requests through various methods such as 400 phone calls and WeChat, and orders will be accepted within 10 minutes.

4.2 Expert team, technical support: A strong expert team quickly consults on faults of traditional and new energy (including hydrogen energy) vehicles, providing the best maintenance solutions and providing lifelong technical support for the entire vehicle.

4.3 Service quality, service evaluation: According to the star rating indicators, service stations are evaluated every quarter, and the evaluation results are linked to the service station's maintenance costs, fully helping to improve the operation quality of the service system.

4.4 Spare parts guarantee, timely and accurate: The 'family-like' spare parts support scanning code to verify authenticity, ensuring 100% original factory parts. For new energy (including hydrogen energy) vehicles, a green channel is established, and spare parts logistics are efficiently delivered, making them convenient and easy to obtain.

4.5 Charging standards, open and transparent: Unified warranty and out-of-warranty repair and maintenance charging standards, with reasonable, open, and transparent prices.

4.6 Service follow-up, customer satisfaction: Service follow-up and questionnaire surveys are conducted for car purchasing users, accepting comprehensive customer supervision and humbly listening to customer suggestions.

4.7 Key account special service: Users who purchase cars in one go or in batches (more than 10) enjoy special policies for key accounts.

5. New Energy (including Hydrogen Energy) Special Service

5.1 Product quality assurance and safe operation monitoring measures: Fujian Haixi Company will track the operation of new energy (including hydrogen energy) vehicles in real-time and implement safe operation monitoring for vehicles.

5.2 Battery recycling: The power battery (including fuel cells) for new energy (including hydrogen energy) vehicles is recycled and processed by battery suppliers and battery recycling enterprises.